Frequently Asked Questions

What days can you deliver on?

Most deliveries are made Monday to Friday. No deliveries are made on Sundays or Bank Holidays.

What happens if no one is home to meet the courier?

If nobody is at home when Parcelforce deliver, they will attempt delivery to a neighbour. Parcelforce will not leave a parcel without a signature. The calling card will ask you (or your gift recipient) to contact them to re-arrange delivery, or to arrange collection of the wine - whichever is the most convenient. Parcelforce will attempt delivery twice. If the they can't deliver after two attempts, or get no response to the calling cards, the wine will be held for one week at the nearest Parcelforce depot, after which it will be returned to us, and we will have to charge for delivery again if you need us to re-send the wine (currently £7.50 per dozen bottles, UK mainland).

What happens if my wine is broken in transit?

Our transit boxes are designed to withstand most things, but unfortunately wine does sometimes break in transit. Our carrier advises us if there are any breakages, and we resend all breakages immediately. It is, however, still very important that you let us know of any breakages once received so we can arrange replacement wine for you as quickly as possible. Please always check both the number of parcels, and the condition of any wines you sign for - as we cannot be held liable for any breakages once you have accepted and signed for them.

Will Great Western Wine provide a refund for, and collect, any wine I don't enjoy?

On the (extremely!) rare occasions a customer does not enjoy a wine, we will of course offer a full refund and collect the wine (UK only). We want you to be delighted with any wines you purchase from Great Western Wine. We will always use this as an opportunity to find out what wines you enjoy, and make personal recommendations to ensure we pick the right wines for you on any future orders.

How will I know when my order is processed?

As soon as you place your order you will receive an email from us, informing you that your order has been received and is being processed. This email will contain your order summary and order number. Our carrier will also email you informing you when your order has been despatched - including a delivery ETA (usually within a 4 hour window).

What if I've made a mistake on my order?

If you have made a mistake on your order please call us on 01225 322810 (Mon - Fri 9-5.30) and we will put it right!